E-mail : sales@sarojfabrics.com   Contact Us : 9930027480

FAQs

What kinds of products are available at Saroj Fabrics?

At Saroj Fabrics, you will find variety of fabrics like Chiffons, Cottons, Crepes, Silks, Georgettes, Lycras, Nets, Raw Silks, Satins, Velvets and more, with fashionable Embroideries and Prints, also certain accessories like Borders and Dupattas.

How will I know if my order is processed?

Once you confirm your order online, you will receive a confirmation e-mail with your order number and other important details. We have back-end team who coordinate with the courier services and ensure timely delivery of the order.      

What is the estimated time of delivery?

In most cases, your order will be processed within 48-72 hours of your placing it. You can expect to receive your order, on average, within 7 -15 business days of placing the order.    

How do I check my order status?

We will send you timely updates and details about your order through E-mails. You can also check the status of your order online by logging into our website. You can also e-mail us with any queries to sales@sarojfabrics.com

Do you charge for your shipment?
We ship within India free of charge for all orders of value above INR 1500. Any order below INR 1500, will bear a fixed shipping charge of INR 125. 

Can I return the fabric I purchased online?
Once the fabric/border has been cut, it is no Longer possible to Return /Exchange the product. 

Does Saroj Fabrics deliver internationally?

Yes, we also cater to international clients. However shipment charges, tax and other charges vary according to different countries.

What is the expected time of delivery for international customers?

Our delivery time for international customers is anywhere between 7 - 15 days. However, for speedy delivery you have an option to select at the time of placing the order.

Can I have Cash on delivery option?
No right now we do not have the option of Cash On Delivery.
How Secure is the website if I have to make a Purchase by Credit card or debit card?
We accept all master & visa cards both India &International. Saroj Fabrics & our payment gateway partners are certified with SSL license to protect your card information. 
Can I call order through the phone?
Yes, In case your order doesn’t get through from the payment gateway you can always call our customer service to place your order.
How do I contact customer service?
Customer service team is available between 10:00 AM to 7:30 PM IST in case of any query please writes to us at sales@sarojfabrics.com or Whatsapp us on 9930027480.
What should I do if my payment fails?
If you are trying to make a payment to us and it fails due to some technical error then you need to send us a screen shot of the error page and our customer service department will get in touch with you.

 

How can I pay for my order at Sarojfabrics.com?
•       We accept all major Credit cards / Debit cards.

•        Other forms of payment: Net Banking, Cash Cards, Mobile Payments and Wallets.

•        Bank Deposit, NEFT, RTGS and Cheque Deposits are available on request. 

               Saroj Designs Pvt. Ltd.

               IDBI Bank Account No: 0571102000007672

                IFSC Code: IBKL0000571

                Borivali (West), Mumbai – 400 092 , Maharashtra

         We do not accept Cash on Delivery (COD) 

Can I call order through the phone?

Yes, In case your order doesn’t get through,you can always call our customer service to place your order.

Can I pay by Cash Deposit or Cheque?

Yes, you can pay by Cash Deposit or Cheque in favour of “Saroj Designs Pvt Ltd” and deposit in our bank account.

                Saroj Designs Pvt. Ltd.

               IDBI Bank Account No: 0571102000007672 ,  IFSC Code: IBKL0000571

                Borivali (West), Mumbai – 400 092 , Maharashtra

In case of cheque, the order will get processed only after clearance.

Please check if the product is available in stock at the time of making payment.