Saroj Fabrics offers returns for most of its products other than fabrics, dupattas and borders. However, customers should carefully look at each product’s information page to check whether the product is returnable.
There is no return policy in fabrics, dupattas and borders. Once the fabric/border has been cut, it is no longer possible to return / exchange the product.
To initiate the return process, please write to firstname.lastname@example.org or wats app us on the customer care helpline (+91 9930027480) between 10:00 AM to 7:30 PM IST from Monday to Saturday.
Product specifications are approximate in value.
Slight variation in color is possible from how it appears on our website.
A customer must place an order keeping in mind that there is a minor variation in color as seen on a computer screen against the actual color of the fabric received.
Please note no returns shall be accepted because of color and description discrepancy.
Products which are embellished with sequins, beads may have a tendency to come off, in spite of all prudent care.
When ordering more than 5 meters of fabrics, please note it may come in more than one piece.
Customers seeking to return an item for any reason must notify Saroj Fabrics within 48 hours of receiving the product
Fabrics once sold cannot be taken back or exchanged unless found to be received in damaged condition or with manufacturing defect or wrong item.
Items that are eligible for returns must be returned to us within 7 calendar days of the receipt of the item.
Customers must bear the cost of the return shipment. Saroj Fabrics will not arrange for a return pick-up.
Saroj Fabrics does not provide refunds for return orders. However, the Company will provide store credit worth the same amount of the returned product, if the product meets the following criteria :
All returned products must be shipped back in their original packaging. All material, including plastic wrapping, dust bags, gift boxes, authenticity cards, must be returned along with the product.
Return items must be unused, unworn, unwashed, undamaged, and unsoiled. All garments and shoes should be tried only on carpeted surfaces.
If the returned items do not meet the Return Criteria, the products will be returned to the customer
All customized products (which have been made to customer’s size / measurements) are non-returnable. We may offer alterations on custom orders on a case-by-case basis dependent on the vendor’s agreement. Any alteration costs will be borne by the customer
There is no return policy for International Customers for any product. Quality check is performed at various levels on all the products before the products are dispatched. Special care is taken for the packaging of the products for the international orders. Our email is email@example.com for any kind of queries.
If the product received is faulty or damaged, please inform the Customer Care team, with photographs of the damage or issue. Our team will assess the damage and offer to exchange the product for a new piece, once the original product is returned.
Please note that products are only considered “faulty” if they have a severe manufacturing defect making it unfit for wear or use. Items that are damaged due to normal wear are not faulty products
A product is not considered damaged if there is a slight color variation between the image on the website and the actual product
We request that you DO NOT return any product, before receiving confirmation from Saroj Fabrics customer service team for the same. In case any product is returned without such confirmation, Saroj Fabrics does not guarantee any replacement or refund of the product. The email should contain comprehensive details of the defects/complaints of the single order/package delivery. Please note that Saroj Fabrics shall examine the returned products for all such defects/variations, on the basis of the customer’s emails. All defective products being returned to Saroj Fabrics shall be done ONLY through registered airmail/courier.
Saroj Fabrics is not liable for damages to the product after it has been received by the customer. If the product has been damaged in transit (ex. the packaging is clearly damaged), the customer may refuse to accept the product and inform Saroj Fabrics.
Saroj Fabrics shall examine the products returned by the customer for such defects/variations as complained by the customer, and ensure remedial steps are taken immediately, provided that the customer has fulfilled all its obligations as stated under this return policy.
Saroj Fabrics shall send the replaced product at the earliest possible, at its own cost. In case the original product is no longer possible, the customer may be requested to select an alternate product, which shall be sent to you, at the cost of Saroj Fabrics.
Saroj Fabrics shall bear all costs for shipping and delivery of the altered/modified/alternate product.
If the replacement is not possible, Saroj Fabrics will process your refund. We will notify you through an e-mail confirming the transfer of credit to your account. It takes 20-30 working days to process your returns and credit your account.
Notwithstanding the above, Saroj Fabrics is under no obligation to accept any returns or provide any replacements or exchange or refund. Saroj Fabrics shall have sole discretion to assess each case separately, and shall take necessary action at its sole discretion.